Customer Relations Officer

Job Summary

You will manage customer enquiries through phone, email, and walk-ins, coordinate with project teams and subcontractors to address requests, follow up on defects and maintenance, and ensure timely resolution of complaints to maintain high customer satisfaction.

Responsibilities

• Respond promptly to customer enquiries via phone calls, emails, and walk-ins to provide accurate information and support
• Coordinate with project teams, site supervisors, and subcontractors to communicate customer requests and provide timely updates
• Track and follow up on defects rectification, maintenance issues, and service requests to ensure resolution
• Prepare and maintain detailed customer service records, reports, and documentation for project tracking
• Schedule appointments, inspections, and handover arrangements with customers to facilitate smooth project progress
• Handle customer complaints professionally and resolve issues promptly to maintain service quality
• Provide regular project progress updates to customers as required to keep them informed
• Build and maintain positive relationships with clients, consultants, and stakeholders to support ongoing collaboration
• Support project handover and after-sales service activities to ensure customer satisfaction
• Monitor and ensure customer satisfaction and adherence to service standards throughout the project lifecycle
• Assist with administrative duties related to customer service operations to support team efficiency
• Perform other ad-hoc duties as assigned to support overall project and customer service functions