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Responsibilities
. Maintain good relationship with residents and handle feedback tactfully
. Attend to phone calls and emails to answer resident's enquiries
. Make appointment for resident to attend inspection with BSC (Building Service Center) team.
. Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
. Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
. Communicate with residents through written notice regarding any construction activities.
. Generate work schedule for Subcontractors to rectify defects as soon as possible
. Arrange unit improvement works for residents.
Requirements
. GCE A level or Diploma/ Degree in Business Management, Marketing, or equivalent.
. At least 1 year of experience in a HDB BTO project.
. Effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and associates.
. Attained CRO certificate
Job ID: 149124439
Skills:
Customer Relationship, Construction, Customer Support, Resident Relations, Public Relations, Complaints and Enquiries, Customer Relations, Customer Satisfaction, Customer Focus, Internal Publication, Interpersonal Skills
Skills:
Microsoft Office, Hospitality, Time Management, Long-term Customer Relationships, Customer Service, on location, Product Knowledge, Customer Focus, Administrative Work, improve conversion rates, Travel Arrangements, Data Entry, Presentation, Presentation Skills, Relationship Management, Oral Communication Skills, Retail, Able To Work Independently, business leads
Skills:
Customer Relationship Management (CRM), Microsoft Excel, site plans, Customer Relationships, Excellent Communication Skills, Iso, Customer Satisfaction, Able To Work Independently, submittals, liaise with government
Skills:
Customer Relationship Management (CRM), Reports, Service Request Management, appointment scheduling, Email, Customer Service, Consulting, Inspection, Maintenance, Project Coordination
Skills:
Construction, Analytical Abilities, Analytical Skills, Customer Relations, Customer Satisfaction, Customer Relationship, Communication Skills, Customer Support, Resident Relations, Project Planning, Good Communication Skills, Interpersonal Skills
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