Job Description

We are looking for a Customer Relations Officer (CRO) to support the EAST Programme for private housing and condominiums in the North-East region.

Job Responsibilities:

Coordinate site survey and installation appointments with homeowners.
Handle incoming calls and customer enquiries.
Follow up on customer requests, feedback and pending appointments.
Update case status, appointment details and customer information in the system.
Monitor case progress and coordinate schedule changes with relevant parties.
Perform other duties as assigned by the Project Manager or Management.

Requirements:

Minimum GCE A Level.
Minimum 2 years of public relations/customer service experience in HDB upgrading projects.
Strong communication, interpersonal and customer service skills.
Pleasant personality with a friendly and professional disposition.
Good organisational and follow-up skills.
Comfortable handling phone calls and communicating with homeowners.
Able to work 5.5 days per week