The CRO's duties and responsibilities shall include but not limited to:
- Attend to and resolve residents feedback and complaints promptly.
- Arrange for site inspections.
- Draft and reply to residents feedback/queries and message.
- Ensure proper documentation/recordings of defects, including both hardcopy/on-line submissions.
- Coordinate with site team and subcontractors to resolve issues.
- Manage all resident interactions professionally, ensuring excellent customer service.
- Any other duties as assigned from time to time.
Job Requirements:
- GCE O Level or Nitec Certificate with at least 5 subjects passed.
- Possess WSQ Certificate in Service Excellence (Level 1) Certification, or equivalent is an added advantage.
- At least 2 Year(s) of HDB working experience in the related field is required for this position.
- Independent and good team player.
- Ability to manage the public relations with residents effectively.
- Alternate Full Saturdays.
