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Duties and responsibilities:
- Develop and maintain positive relations with tenants via regular and proactive communication.
- Manage tenants complaints and work to resolve them or provide feedback to Management
- Manage and schedule work order requests put in by tenants in a timely manner
- Coordinate with contractors for the works
- Respond to any emergencies promptly to minimise disruptions to tenant's business
- Analyze current SOPs and make recommendations to the Management to improve operating efficiency
Requirements:
- At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)
- At least 2 years of experience
- Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.
- Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.
- Strong verbal and written communication skills.
- Strong interpersonal skills.
- High levels of integrity
- Ability to work independently and as a productive member of a team.
- Ability to work under pressure and meet deadlines.
- Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.
Job ID: 149003495
Skills:
Excel, Ms Office, Word
Skills:
D365, Excel, Ms Office, Powerpoint, CDSS
Skills:
Microsoft Office, Hospitality, Time Management, Long-term Customer Relationships, Customer Service, on location, Product Knowledge, Customer Focus, Administrative Work, improve conversion rates, Travel Arrangements, Data Entry, Presentation, Presentation Skills, Relationship Management, Oral Communication Skills, Retail, Able To Work Independently, business leads
Skills:
Customer Relationship Management (CRM), Microsoft Excel, site plans, Customer Relationships, Excellent Communication Skills, Iso, Customer Satisfaction, Able To Work Independently, submittals, liaise with government
Skills:
Microsoft Office, Construction, Service Excellence, Customer Service, Civil Engineering, Customer Relations, Product Knowledge, sales effectiveness, Administrative Support, Customer Service Experience, Team Player, Outsourcing, Customer Retention, Arranging, Interpersonal Skills, Customer Care
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