Planning and coordinating PR programme for the project
Handle enquiries and feedback pertaining to the project
Work closely with the relevant parities such as residents, consultants and authorities and take proactive measures in mitigating complaints arising from the construction activities
Provide exceptional customer service by promptly and professionally responding to customer inquiries through various channels such as phone, email, social media, or in-person interactions
Build and maintain strong relationships with customers, vendors, stakeholders to understand their preferences, requirements and feedback
Communicate effectively and professionally with customers, vendors, stakeholders, colleagues and other departments within the organization
Provide administrative support assistance and other ad-hoc jobs if required
Requirements
GCE A Level with 1 to 2 years of customer relations experience, preferably in building trade as BSC supervisor
Good communication skills
Good organizational and time management skills
Attention to detail and a commitment to providing high-quality service
Ability to work independently and collaboratively within a team
Flexibility to adapt to changing customer needs and work schedules
Knowledge of industry-specific products or services (preferred)
