Customer Relations Officer and Administration

Key Responsibilities:

• Serve as the first point of contact for customers via phone, email, or face-to-face interactions
• Handle customer enquiries, requests, and feedback in a professional and timely manner
• Resolve customer complaints effectively, escalating issues to relevant departments where necessary
• Maintain accurate records of customer interactions using CRM systems or internal databases
• Follow up on customer interactions to ensure issues are resolved to satisfaction
• Collaborate with internal teams (sales, operations, technical support, etc.) to deliver seamless service
• Identify opportunities to improve service processes and customer satisfaction
• Assist in administrative tasks related to customer service (e.g. processing forms, documentation)

Requirements:

• Bachelor's Degree
• Proven experience in customer service, call centre, or front desk roles preferred
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Customer-oriented mindset with patience and empathy
• Able to multitask and work under pressure
• Proficiency in MS Office.
• Fluent in English additional languages