Customer Relations Manager

Job Responsibilities

• Manage and maintain strong relationships with clients and customers
• Handle customer inquiries, feedback, and complaints in a professional and timely manner
• Develop customer service strategies to improve client satisfaction and retention
• Monitor customer experience and identify areas for service improvement
• Coordinate with internal departments to ensure smooth service delivery
• Build long-term partnerships with key clients and stakeholders
• Prepare customer service reports and performance analysis
• Conduct regular follow-ups with clients to maintain engagement and satisfaction
• Train and guide customer service staff on best practices and service standards
• Support business development initiatives through excellent client relationship management

Requirements

• Diploma or Degree in Business, Communications, Marketing, or related field
• Minimum 3-5 years of experience in customer service or client relationship management
• Strong communication and interpersonal skills
• Excellent problem-solving and conflict resolution abilities
• Ability to manage multiple clients and priorities effectively
• Proficiency in Microsoft Office and CRM systems
• Strong organisational and leadership skills
• Ability to work independently and collaboratively in a fast-paced environment