Job Responsibilities
- Provide excellent and delightful service to casino guests and assist them with their needs and requests.
- Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
- Conduct guided MBS Casino familiarization tours for guests.
- Introduce programs (with the relevant terms and conditions) to potential Paiza players.
- Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
- Provide personalized service and establish close rapport with assigned patrons.
- Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
- Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests feedback and with objective to enhance the service standards for guests.
- Assist with execution of Special Events and Promotions.
- Ensure compliance with the organization's guidelines and regulations when carrying out work duties.
- Perform all other ad hoc duties as and when required.
Job Requirements
Education & Certification
- Diploma in hospitality or related field preferred
Experience
- Prior experience in Sales or Customer Service role preferred.
- Candidates with no relevant work experience are welcome to apply.
