Customer Relations Executive

[What the role is]

The Building and Construction Authority (BCA) champions the development of a future ready built environment for Singapore. Besides regulating building safety, we lead and transform the built environment sector in delivering a safe, high quality, sustainable and friendly built environment.

We are looking for resourceful, energetic and self-motivated individuals who are inspired to play an active role to make a difference to Singapore's built environment.

[What you will be working on]

• Handle phone and e-mail enquiries at a contact centre for matters relating to the building and construction industry

• Provide accurate information to customers in a professional and timely manner

• Enter information into the Customer Feedback Management system

• Liaise with relevant parties for follow-up of feedback where necessary

• Other frontline and administrative duties when required and

• May be activated to work after office hours when necessary

[What we are looking for]

• Diploma, or equivalent qualification, preferably with at least 1 year of frontline experience in a contact centre or customer service environment

• Pleasant personality, with outstanding interpersonal and communication skills and

• Customer service-oriented

Successful candidates will be offered contract employment.

Interested applicants, please apply online.