Job Description

Role Overview

We are looking for a Customer Relations & Business Executive who can build strong relationships with customers, partners, and prospects while supporting business development and growth initiatives.

The ideal candidate will be a confident communicator, proactive relationship builder, and commercially oriented professional who enjoys interacting with people and converting conversations into meaningful business opportunities.

Key Responsibilities

Build and maintain strong relationships with existing and prospective customers.
Understand customer requirements and identify suitable Seatrick solutions and services.
Manage customer communication through email, calls, online meetings, and other professional channels.
Generate and follow up on business leads and partnership opportunities.
Support sales and business development activities from lead generation to conversion.
Conduct regular follow-ups with prospects and maintain an organized pipeline.
Coordinate product/service presentations, demonstrations, and meetings with internal teams.
Gather customer feedback and communicate insights to relevant internal stakeholders.
Assist in preparing proposals, presentations, quotations, and business communication.
Identify opportunities for upselling, cross-selling, and long-term customer engagement.
Maintain accurate records of customer interactions, leads, opportunities, and follow-ups.
Represent Seatrick professionally in virtual and in-person meetings, networking events, and industry engagements.

Support market research and business development initiatives across Singapore and international markets.

Requirements

Minimum 2 years of relevant work experience in customer relations, business development, sales, account management, client servicing, or a related field.
Strong communication and interpersonal skills.
Excellent spoken and written English.
Ability to confidently communicate with customers, partners, and senior stakeholders.
Strong follow-up, coordination, and relationship-management skills.
Commercial awareness and an understanding of the sales/business development process.
Self-motivated, proactive, and comfortable working independently in a remote environment.
Good organizational and time-management skills.
Proficiency in Microsoft Office / Google Workspace and common communication tools.
Ability to manage multiple customers and opportunities simultaneously.