Customer Relation Representative

Job Responsibilities

. Act as the primary source of contact for customer inquiries, orders and day-to-day coordination.

. Create and maintain accurate customer accounts records in the system

. Provide timely and professional customer service to Customers / Agents/ Distributors within the assigned geographical area.

. Provide backup support to team members as needed to ensure continuity of operations

. Support the Global Commercial Director, Regional Business Manager and Area Sales Manager to extract historical sales data and prepare quotations whenever required

. Coordinate with Customers/Agents/Distributors on Purchase Order, Sales Order Confirmation and required shipping schedules, aligning delivery timelines based on production lead-time and transit-time

. Process customer orders and perform regular follow-up to ensure timely order fulfillment.

. Monitor order and shipment status by coordinating with production/planning and logistic teams and ensure timely updates are communicated to customers, especially incase of delays.

. Handle customer complaints, provide appropriate solutions within defined timelines, follow through the resolution

. Coordinate and ensure completion of customer questionnaires with internal stakeholders

. Collect and analyze customer feedback(e.g. customer satisfaction surveys) to support continuous improvement and enhance customer satisfaction.

. Build and maintain strong customer relationships through effective communication.

. Provide accurate, timely and complete information using appropriate tools and systems

. Maintain records of customer interactions, transactions and documentation

. Support sample requests and coordinate follow-up on feedback where required

. Maintain and manage sales-related documentation (e.g. Corrective Action Report, Customer Article Structure, Customer Satisfaction Surveys

. Assist in training new or temporary staff when required

. Provide general sales administration support (e.g. application Jurong Island passes for visitors

. Contribute to team objectives and support ad-hoc tasks as needed.

Requirements

. Degree/Diploma in Chemistry / Chemical Process Technology / Applied Chemistry

. Fresh graduates are welcome to apply.

. Good communication skills

. Strong phone contact handling skills and active listening

. Customer orientation and ability to adapt/respond to different cultures.

. Ability to multi-task, prioritize and manage time effectively.

. Independent yet strong team player

. Fluent in spoken and written English

. Proficient in Microsoft Word, Excel, PowerPoint

. Willingness to work on Jurong Island company transport provided.