Customer Quality Engineer

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Manage customer quality complaints, containment, investigation, and timely resolution.

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Lead root cause analysis using 8D, 5 Why, Fishbone, and FMEA prepare and present 8D reports to customers.

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Act as the main technical contact for customer quality issues and support audits/reviews.

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Investigate SMT and PCB assembly issues, including solder printing, placement, reflow, and common defect types.

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Work with Process/Production/Quality teams to implement CAPA and drive continuous improvement.

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Monitor complaint trends, yield, and field failures ensure compliance with IPC, ISO, and customer standards.

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Mentor junior engineers and support quality improvement initiatives to enhance reliability and satisfaction.