Engineer, Supplier & Customer Quality

Position Overview

The incumbent manages quality performance across both our supply base and customer network. In this role, you will qualify and monitor suppliers, resolve quality issues through audits and corrective actions, and drive continuous improvement initiatives. You will also serve as the primary quality interface for customers-handling complaints, leading 8D/CAPA investigations, supporting audits, and ensuring customer requirements are met. This position plays a key part in safeguarding product quality, strengthening customer relationships, and supporting new product introductions.

Responsibilities

• Develop, implement, and maintain supplier quality requirements and standards aligned with company, customer, and regulatory expectations.

• Evaluate, qualify, and approve suppliers through audits, capability assessments, and performance reviews.

• Monitor supplier performance using KPIs such as defect rates, PPM, delivery quality, and corrective action effectiveness.

• Manage supplier nonconformances, including containment, root cause analysis, and corrective and preventive actions (8D, CAPA).

• Support new supplier onboarding and new product introductions by reviewing FAI submissions, control plans, and inspection criteria.

• Conduct supplier audits (process, system, and product) and ensure timely closure of audit findings.

• Collaborate with Purchasing, Engineering, and Manufacturing to address supplier-related quality risks and improvement opportunities.

• Drive continuous improvement initiatives within the supply base to reduce defects, cost of poor quality, and supply risks.

• Maintain supplier quality documentation and ensure compliance with quality management system requirements.

Requirements

• Bachelor's degree in Engineering (Mechanical, Electrical, Electronics, Industrial, Manufacturing) or related technical field.

• Minimum 3-5 years of experience in supplier quality or manufacturing quality engineering, preferably in automotive, aerospace, electronics, or heavy manufacturing industries.

• Strong understanding of Quality Management Systems such as ISO 9001, IATF 16949, or AS9100.

• Experience in supplier audits, PPAP, FAI, control plans, and FMEA, with proficiency in root cause analysis and corrective actions (8D, CAPA).

• Good knowledge of statistical process control (SPC), quality tools, and data analysis, with strong communication and cross-functional collaboration skills.