Customer Quality Engineer (Manufacturing / Semicon)

Key Responsibilities

• Ensure products meet company and customer quality requirements
• Test products and processes to check quality and improve performance
• Collect and analyse production and test data to find issues and trends
• Create and maintain inspection and testing procedures
• Identify problems and lead corrective actions to fix them
• Analyse data using Excel and recommend improvements
• Improve work processes to increase efficiency and quality
• Track product testing and approval status
• Review reliability test results and approve qualification reports
• Read and understand technical drawings and specifications
• Help reduce testing time and cost while maintaining quality
• Support continuous improvement in product quality and customer experience
• Monitor product performance in the field and detect issues early
• Investigate problems using root cause analysis (e.g. 8D) and prevent recurrence
• Handle customer complaints and quality escalations
• Work with engineering, suppliers, and internal teams to solve quality issues
• Support or lead audits when required
• Use customer feedback to improve future product designs

Requirements

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, or related field
• 3-8 years of experience in quality engineering within industrial equipment (semiconductor preferred)
• Root cause analysis (8D, SCAR) and corrective/preventive actions
• Continuous improvement methodologies (Lean, Six Sigma - Green Belt or equivalent preferred)
• Proficiency in Microsoft Excel (required) and Power BI
• Experience in high-volume manufacturing environments
• Proven ability to manage customer issues and supplier performance (KPIs, PPM, cost recovery, warranty)
• Knowledge of quality systems and standards (ISO 9001)
• Ability to read and understand engineering drawings and manufacturing processes
  

Goh JunHong

Recruitment Consultant | Quess Selection & Services, Singapore

EA Licence Number: 23C2060 Registration ID: R1872577

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This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA