Customer & Product Operations Associate

About PEXX

PEXX lets you bank different, pay different, and send different. Were a next-gen USD platform for the borderless generationpowering instant, secure payments using USDT, USDC, and tokenized U.S. Treasury yields.

Wall Street power. All street access.

With the PEXX App and PEXX Card, you can send dollars to 50+ countries in minutes, earn with yields on your balance, and spend stablecoins anywhere Visa is accepted. No banks. No bias. No borders.

Fully AUSTRAC-registered and backed by Ripple APAC, PEXX is building Asias leading stablecoin payment network, designed for freelancers, travellers, expats, and emerging market businesses.

Welcome to PEXX, where money moves the way it should: fast, fair, borderless.

The Role

Were looking for a Customer & Product Operations Associate to be the bridge between our users, partners, and internal teams. Youll handle customer requests, resolve user flow issues (KYC, compliance, payments), manage vendor relationships, and support product operations as we scale. This is a great opportunity for someone with a business, accounting, or information systems background who is excited about joining a fast-growing startup and building from the ground up.

What Youll Do

Product & Ops Enablement

• Map and document user journeys across onboarding, payments, and compliance.
• Collaborate with product, compliance, and engineering to optimize processes.
• Assist with data tasks such as monitoring trends, reporting, and insights.
• Help design scalable operational workflows.
• Act as the customers voice to influence product improvements.

Vendor & Partner Coordination

• Manage operational relationships with compliance vendors, payment partners, and third parties.
• Ensure timely resolution of partner-related issues.

Customer Support & Troubleshooting

• Be the first point of contact for customer support requests across chat, email, and other channels.
• Resolve onboarding, KYC, and compliance-related issues.
• Spot recurring user pain points and work with the product team to improve flows.

What Were Looking For

• Fresh graduates are welcome! Were more interested in your drive, problem-solving ability, and eagerness to learn.
• Excited about working in a fast-paced startup environment where no two days look the same.
• Strong communication skills and able to explain complex flows simply.
• Detail oriented; interest in data analysis (Excel/SQL/BI tools) is a plus.
• Curiosity about fintech, KYC/AML, compliance, or payments is advantageous.

Why Join PEXX

Join a seed-stage fintech backed by Ripple APAC, building Asias leading stablecoin payments network.

Gain exposure across customer operations, product, and strategy in a high-growth startup.

Be part of a bold, borderless culture where innovation drives everything we do.