Customer Order Support Assistant (North America, Fresh Graduate Welcome)

This will be an 18-months contract position based in Changi Business Park.

Responsibilities:

• Using SAP Order Management System to process new orders and order changes.
• Assist in projects, process standardization, Continuous Process Improvement as well as process automation (using tools like AI, RPA).
• Understand order pricing logic and apply initial pricing issue analysis.
• Assist in resolving order pricing issue.
• Manage Customer business partner records and other customer parametric setups.
• Assist in timely resolution to facilitate order shipment.
• Identify order data issues, perform preliminary investigation, and escalate to higher management and IT for further troubleshooting and resolution.
• Reporting as needed to confirm proper execution of Order Management processes.

Requirements:

• Minimum Diploma holder. Fresh Graduates welcome.
• Proficient with Microsoft Outlook, SharePoint, Teams, Excel, and Word
• Open to working with AI technology.
• Advantageous if experienced in Order Management module in SAP S/4HANA Enterprise System Flori Apps platform
• Able to:
• quickly learn to accurately execute order entry and order change processes adhering to standard operating procedure
• write clear, polite communications via email
• communicate verbally in a diplomatic manner
• multi-task on daily operational responsibilities as well as project related work in a deadline driven environment
• work in a face paced, dynamic, and team environment

Working Hours: Tuesdays-Saturdays, 5am to 2pm, and during Singapore holidays when US is not on holiday

Ethos Search Associates Pte. Ltd.

EA License No: 13C6655

EA Reg No: R1988580 Jacky Chong