Customer Order Management Specialist

Job Description & Requirements

Position: Customer Operation & Order Management Specialist (Korea market)

Primary Responsibilities: -

Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post sales functions via calls and emails.

Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical

Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.

Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with company's policies, processes and legal requirements.

Ensure close follow-up of outstanding orders and issue with proactive communication to customers.

Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary

Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.

Performing on miscellaneous duties and projects as assigned.

Requirements:

Excellent communication skills, both written and verbal in both English and Korean language as this role is required to support Korean market and customers. Korean language proficiency is a must and has understanding of Korean business culture

With relevant work experience to support customer service, sales operations and processing sales order, logistic arrangement (primary interaction with internal stakeholders), with few interactions with external customers.

Registration No. R1100673

EA Licence No. : 99C3289