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OPUS IT Services Pte Ltd

Customer IT Support Representative

3-5 Years
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  • Posted 2 days ago
  • Over 50 applicants
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Job Description

We are looking for Customer IT Support Representative for call centre environment.

Description

  • Assist user with IT enquires via email or phone
  • Provide interim reply (by phone call/email)
  • Able to draft professional email respond back to user
  • Familiar with smart TV operation and handphone application (download application/ install/ uninstall)
  • -Familiar with internet surfing on the PC
  • Basic knowledge of PC & software troubleshooting

Requirements

  • Possess basic IT knowledge/ smartphone application knowledge
  • Best to have contact centre experience
  • Customer Service Skills
  • Ability to multitask and handle difficult customers

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About Company

OPUS IT Services Pte Ltd is a leading IT services and solutions company in Singapore. OPUS focuses on 3 core business service offerings namely, Enterprise IT Support Outsourcing & Resourcing, Customer Support Centre Outsourcing and Enterprise Integration Solutions.

Job ID: 134274517

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Skills:

Customer Service SkillsBasic troubleshooting of PC and softwareFamiliar with internet surfing on the PCFamiliar with smart TV operationContact Centre ExperienceAbility to handle difficult customersAbility To Multitask