Customer Fulfilment Representative
Customer Fulfilment Representative
cariflex pte ltd- Posted 8 hours ago
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Job Description
- Carry out import and export activities which include but not limited to preparation and issuance of shipping documentations, logistics coordination and arrangement as well as carry out necessary follow-up
- Perform order processing and analysis in accordance with company's internal rules on shipment planning and inventory control
- Support customers in terms of providing information related to products availability, shipment schedule, price and other sales processing information
- Create sales orders, outbound delivery, shipment and invoices in SAP. Check and ensure there are no tax errors and other sales orders errors such as incorrect price, products, etc
- Receive and register customer complaints and forward them to the relevant departments
- Ensure SAP is up to date with the latest order information such as shipping, arrival dates, etc., which can be monitored through reports generated by SAP
- Timely process and check the department expenses related to logistics service providers such as couriers, dispatchers, terminals, transport companies, etc
- Provide necessary logistical support such as receipt of material and service notes, entry of SAP stock and submission of invoices to the finance department
- Participate in continuous improvement programs and identify potential improvement in processes and activities
- Ensure proper documentation of work processes
- Minimum GCE O level and above
- Minimum 3 to 4 years of experience in preparing full set of export shipping documents
- Minimum 1 to 2 years of experience in handling LC shipments
- Proficient in SAP (SD module) and Microsoft Excel
- Meticulous and responsible, take initiative and has positive attitude
- Private Health Insurance
- Training & Development
- Performance Bonus
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