Customer Financial Services Team Lead (Japanese Speaking) - JY

Job ID: 20188

• Location: Kaki Bukit
• Working hours: 8am - 5.45pm
• Salary: up to $6,500 (Depending on experiences)

Job Description

The Customer Financial Services Team Lead is responsible for leading a team of Customer Financial Services Representatives, ensuring high quality delivery of end to end Accounts Receivable (AR) operations. This role drives operational excellence, stakeholder satisfaction, and continuous improvement while acting as a hands on leader with strong accountability, influencing, and people development capabilities.

Operational & Delivery Excellence

. Lead and oversee daily Customer Financial Services operations, including Credit & Collections, Disputes, Cash Application, Billing, and related AR processes

. Ensure timely, accurate, and compliant execution of all AR activities in line with company policies, SLAs, and internal controls

. Monitor operational KPIs such as aging, overdue, dispute resolution time, cash application accuracy, and productivity

. Proactively identify operational risks, issues, and inefficiencies and drive corrective actions

. Act as an escalation point for complex customer issues, high risk accounts, and sensitive negotiations

Leadership & Accountability

. Demonstrate strong end to end accountability for team performance, service quality, and customer outcomes

. Provide day to day guidance, coaching, and feedback to team members to drive performance and capability growth

. Foster a high ownership, results driven culture within the team

. Support onboarding, training, and ongoing skills development for team members

. Ensure workload is balanced effectively and resources are utilized optimally

Negotiation & Stakeholder Management

. Lead and support credit, collection, and dispute negotiations with customers, including complex or sensitive cases

. Build and maintain strong working relationships with Sales, Customer Service, Finance, and other internal stakeholders

. Influence stakeholders to align on payment solutions, risk mitigation, and process improvements

. Communicate clearly and professionally with external customers at different levels

. Represent the team confidently in cross functional discussions and project initiatives

Continuous Improvement & Change Leadership

. Drive and participate in process improvement, standardization, and automation initiatives

. Leverage data and operational insights to identify improvement opportunities

. Demonstrate a growth mindset, encouraging innovation, learning, and continuous upskilling within the team

. Support and adapt to organizational, system, or process changes with agility and resilience

. Lead or contribute to cross functional or regional projects related to finance operations or service improvement

Job Requirement

• Strong accountability and ownership mindset
• Proven operational experience in Customer Financial Services, AR, or shared services environments
• Excellent negotiation and influencing skills, with the ability to manage difficult conversations professionally
• Strong stakeholder management and cross functional collaboration capability
• Effective people leadership, coaching, and communication skills
• Growth mindset with a focus on continuous improvement and learning
• High level of adaptability and resilience in a fast changing, regional environment
• Strong analytical, problem solving, and decision making abilities
• Bachelor's degree in Finance, Accounting, Business, or a related discipline
• 5+ years of experience in Customer Finance / Accounts Receivable / Credit & Collections, with prior team lead or senior specialist experience preferred
• Experience working in a regional or shared services environment is an advantage
• Japanese speaking skills is required to facilitate communication with Japanese-speaking colleagues and customers.

Interested applicants, kindly send your updated resume to Joanne (R21101135) [Confidential Information] with the email subject header Job Application for 20188, Customer Financial Services Team Lead(Japanese speaking).

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

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Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135