- Basic Salary + Language Allowances + AWS + VB
- Nearest MRT: Kaki Bukit
- Multinational Organization
Job Requirements:
- Lead and oversee daily operations across Credit & Collections, Disputes, Cash Application, Billing, and related AR processes.
- Ensure timely, accurate, and compliant execution of all AR activities in alignment with company policies, SLAs, and internal controls.
- Monitor and manage operational KPIs including aging, overdue accounts, dispute resolution cycle time, cash application accuracy, and team productivity.
- Identify risks, inefficiencies, and issues proactively, implementing corrective actions to safeguard performance.
- Serve as the escalation point for complex customer issues, high-risk accounts, and sensitive negotiations.
- Demonstrate full accountability for team performance, service quality, and customer satisfaction.
- Provide daily guidance, coaching, and constructive feedback to strengthen team capability and drive results.
- Foster a culture of ownership, accountability, and continuous improvement.
- Support onboarding, training, and ongoing skills development to build a high-performing team.
- Lead and support negotiations on credit, collections, and disputes, including complex and sensitive cases.
- Build and maintain strong collaborative relationships with Sales, Customer Service, Finance, and other internal stakeholders.
- Influence stakeholders to align on payment solutions, risk mitigation strategies, and process improvements.
- Communicate clearly and professionally with external customers at all levels.
- Drive and participate in initiatives focused on process improvement, standardization, and automation.
- Leverage data and operational insights to identify opportunities for efficiency and effectiveness.
- Promote a growth mindset, encouraging innovation, learning, and continuous upskilling within the team.
- Lead or contribute to cross-functional and regional projects related to finance operations and service enhancement.
Requirements:
- Possess Degree in Finance, Accounting, Business or related disciplines with at least 5 years of experience in Customer Finance / Accounts Receivable / Credit & Collections, with prior team lead or senior specialist experience preferred
- Japanese speaking skills is a must as liaise with Japanese speaking colleague and client based in Japan
- Experience working in a regional or shared services environment is an advantage
We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.
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Pasona Singapore Pte. Ltd.
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