About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
Location: Loyang Crescent, Singapore.
Key Duties & Responsibilities
- Process and manage end‑to‑end air import operations, including job file creation, shipment tracking and billing.
- Liaise with Singapore Customs and other relevant government authorities to ensure smooth import clearance
- Communicate with customers on product requirements, HS codes, GST/Duty, shipment arrival status, and delivery schedules
- Ensure full compliance with Import Declarations, customs regulations, and requirements from all competent authorities
- Prepare and process Import Permit Declarations and related documentation
- Coordinate with warehouses, contractors, and transport providers for import clearance and delivery
- Adhere to company standards on Operational Excellence, Health & Safety, and compliance procedures
- Ensure customer requirements are met with accuracy and professionalism
- Perform ad‑hoc duties and tasks as assigned by the company
Job Requirements
- Minimum O Level, Professional Certificate / NITEC
- At least 3 years of relevant experience handling air import shipments within a freight forwarding environment
- Good command of English, with strong verbal and written communication skills
- Proficient in MS Office applications
- Experience with TradeNet and CargoWise systems is a definite advantage
- Strong customer service mindset and ability to work collaboratively in a team
- Meticulous, committed, and quick to learn
- Positive, can‑do attitude with the ability to work under pressure and meet tight deadlines
What moves you
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Singapore and be prepared to undertake pre-employment checks including a criminal history check and medical.
