Customer Experience Officer
canworkone.sg employment pte. ltd.- Posted 21 days ago
- Be among the first 10 applicants
Job Description
Love music, people, and creating great customer experiences Join an established music education group with centres islandwide across Singapore!
We are looking for a friendly, energetic, and service-oriented Customer Experience Officer to support daily centre operations, engage with students and parents, and drive enrolment growth through excellent customer service and soft-selling skills.
Key Responsibilities
- Provide warm and professional front-desk customer service to students, parents, and walk-in enquiries
- Handle course enquiries, class registrations, scheduling, and payments
- Build strong relationships with parents and students to enhance customer experience and retention
- Recommend suitable music programmes and support enrolment conversions
- Support daily centre operations and administrative duties
- Coordinate lesson schedules, teacher arrangements, and classroom utilisation
- Assist in centre events, performances, workshops, and promotional activities
- Handle customer feedback and resolve issues promptly and professionally
Requirements
- Minimum GCE N/O Level, Diploma, or equivalent
- Prior experience in customer service, retail, education, enrichment, or sales environment preferred
- Strong communication and interpersonal skills
- Comfortable interacting with children, parents, and students
- Service-oriented with good sales and customer engagement skills
- Able to work on both weekends
- Willing to work at different centres across Singapore when required
Preferred Qualities
- Cheerful, outgoing, and customer-focused personality
- Positive attitude with strong teamwork skills
- Able to multitask in a fast-paced environment
Benefits
Attractive salary + incentives up to $1,500 monthly
Career progression opportunities
Training and mentorship provided
Dynamic and supportive working environment
Opportunity to work with an established music education brand
We value every application, but only shortlisted candidates will be contacted. Thank you for considering this opportunity!
CanWorkOne.SG Employment Pte Ltd | EA License No. 26C3357
EA Personnel: Tan Soon Hock (Steven) | Registration No. R1109889
More Info
Key Skills
Front Desk responsibilities
Retail Environment
Developing Relationships With Customers
Customer Facing Skills
Managing Daily Operations
About Company
