Customer Experience Designer
call lade enterprises pte ltd- Posted 2 days ago
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Job Description
Job Responsibilities
Review customer journeys and identify service gaps and improvement opportunities.
Analyse customer feedback, complaints and service data.
Design and improve customer service processes, workflows and touchpoints.
Develop service standards and customer experience initiatives.
Work with internal departments to implement service improvements.
Monitor customer satisfaction and service performance.
Recommend solutions to improve customer experience, efficiency and retention.
Job Requirements
Degree in Business, Marketing, Customer Experience or a related field.
Relevant experience in customer service, customer experience or process improvement.
Good analytical, communication and problem-solving skills.
Able to work independently and coordinate with different stakeholders.
More Info
Key Skills
Ensuring Customer Satisfaction
complaints systems
Customer Journey
Improve Customer Experience
Customer Shopping Experience
improve customer service
Interdepartmental Communication
Collaboration With Stakeholders
Customer Service Processes
About Company
