Customer Experience (CX) Designer

The Edge Partnership

Early Applicant

Posted 6 days ago
Be among the first 10 applicants

2-4 Years

Singapore

Banking/Accounting/Financial Services

Job Description

We are looking for a Customer Experience (CX) Designer on a 1-year renewable contract to shape seamless, user-centred experiences across digital and physical touchpoints. You'll go beyond workflow design - applying your UX skills in research, facilitation, and problem-solving to ensure every journey is intuitive, consistent, and meaningful.

[Confidential Information]

Key responsibilities

Map and improve end-to-end customer and employee journeys using service blueprints and workflow design.
Conduct user research, interviews, and co-creation workshops, translating insights into actionable design solutions.
Prototype, test, and refine experiences across channels.
Collaborate with cross-functional teams to deliver scalable, human-centred solutions.
Support teammates by sharing strengths and contributing to an all-rounded, collaborative design practice.

Role requirements

2+ years experience in CX, UX, or service design.
Proficiency with design and research tools (e.g., Figma, prototyping, workshop facilitation).
Strong UX skillset - able to break down complex processes into clear, simple journeys.
A people-oriented designer, comfortable working with stakeholders and end-users.
Team player with the adaptability to balance individual strengths with team support.

Interview Process