Customer Experience (CX) Designer

We are looking for a Customer Experience (CX) Designer on a 1-year renewable contract to shape seamless, user-centred experiences across digital and physical touchpoints. You'll go beyond workflow design - applying your UX skills in research, facilitation, and problem-solving to ensure every journey is intuitive, consistent, and meaningful.

Key Responsibilities

• Map and improve end-to-end customer and employee journeys using service blueprints and workflow design.
• Conduct user research, interviews, and co-creation workshops, translating insights into actionable design solutions.
• Prototype, test, and refine experiences across channels.
• Collaborate with cross-functional teams to deliver scalable, human-centred solutions.
• Support teammates by sharing strengths and contributing to an all-rounded, collaborative design practice.

Qualifications

• 2+ years experience in CX, UX, or service design.
• Proficiency with design and research tools (e.g., Figma, prototyping, workshop facilitation).
• Strong UX skillset - able to break down complex processes into clear, simple journeys.
• A people-oriented designer, comfortable working with stakeholders and end-users.
• Team player with the adaptability to balance individual strengths with team support.

Interview Process

• Assignment submission is required to be considered for interview.
• Shortlisted candidates will attend a 60-minute interview:
  30 mins: General interview with the hiring team.
  30 mins: Technical showcase of your assignment.