The future has many facets: for the courageous, it is opportunity.
The world is becoming increasingly digital, connected, but also more uncertain and volatile. Yet, the iconic German sports car brand Porsche sees this complex future as opportunity. In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself. With this aspiration, trailblazer Ferry Porsche set the guiding principles for Porsche now, and beyond - to be the brand for those who follow their dreams.
Now, we dream a new future for automotive retail with our new venture, Porsche Singapore Pte. Ltd. Our mission: to enhance the way Porsche engages with customers and fans at every touchpoint, integrating digital solutions and transforming brand experiences in Singapore and the region.
Join us on this trailblazing endeavour and be part of an agile team in an enriching environment. Porsche Singapore Pte. Ltd. offers long-term career prospects within the larger Porsche ecosystem, opportunities for personal development, and affirms fair hiring and remuneration policies.
Customer Experience Associate (2-Year Contract)
Porsche Singapore Pte. Ltd.
Porsche Singapore is offering a vacancy for a Customer Experience Associate within its Marketing team. The Customer Experience Associate plays a key role in ensuring every Porsche customer receives a professional, prompt, and best-in-class service experience. This role focuses on managing service-related enquiries, coordinating workshop appointments, and delivering seamless communication throughout the customer journey to achieve the highest level of satisfaction and trust.
- Deliver outstanding customer service by managing service bookings, enquiries, and complaints across multiple channels (inbound/outbound calls, and emails) promptly and professionally
- Investigate complex cases or complaints submitted by customers and provide resolutions to the cases/complaints, including working with various stakeholders and crafting replies
- Coordinate closely with Service Consultants and workshop teams to ensure timely completion of service jobs, keeping customers informed on progress and updates to ensure a smooth and transparent customer journey
- Engage customers through post-service follow-up calls to gather feedback and ensure satisfaction with the service experience
- Collaborate with the CRM and After Sales team to evaluate and enhance service processes and implement best practices
- Update and log all interactions, bookings, and customer details accurately and promptly in Porsche Singapore's in-house systems (SAP and Pinewood DMS)
- Contribute to service quality and customer satisfaction targets by delivering consistent, brand-aligned service and supporting initiatives related to customer communications
- Ensure secure handling of IT systems and proper maintenance of customer data in compliance with company standards
- Support data and reporting tasks, including report preparation, data cleaning, and analysis to identify insights and opportunities for improvement.
- Provide cross-functional support for Porsche retail CRM
Requirements
- Singaporean or Singapore Permanent Resident (SPR) preferred
- Prior experience in a call centre, customer service, or service appointment coordinator role, ideally within the automotive, hospitality, or luxury service industry.
- Strong communication skills with a warm, customer-centric approach and professional phone etiquette
- High level of organisational ability with excellent attention to detail, accuracy, and follow-through
- Proficiency in Microsoft Office; prior experience with DMS or CRM systems is an advantage
- Ability to multitask effectively in a fast-paced, high-volume environment
- Problem-solving mindset with the ability to handle first-level escalations calmly and professionally
- Positive attitude, proactive approach, and strong teamwork skills.
- Ability to work a 5.5-day work week.
