Role
We are looking for a Customer Experience Ambassador who combines strong relationship-building skills with operational excellence. This role is ideal for someone with prior leadership or sales experience in the education sector, and who thrives in a customer-facing, fast-paced environment.
The position balances 50% sales and 50% administration, while serving as the key front-of-house representative of the centre. The ambassador plays a vital role in shaping the overall customer journey, driving enrollment growth, nurturing relationships with families, and ensuring smooth daily centre operations.
This role is central to both business performance and service quality, delivering outstanding customer experiences while maintaining structured, efficient administrative processes that keep the centre running seamlessly.
Responsibilities
Sales & Customer Growth
- Ensure consistent and high-quality customer experiences in alignment with the Josiah
- Proactively engage with customers, both existing and potential, to drive sales and strengthen relationships.
- Conduct centre tours and programme briefings for parents
- Build and maintain strong relationships with families and education partners
- Follow up on leads, enquiries, and conversions in a timely manner
Administration & Operations
- Manage day-to-day administrative tasks to ensure smooth centre operations
- Issue invoices and follow up on payment collection
- Maintain accurate records in the CMS (Customer Management System)
- Handle correspondence with parents professionally and promptly
- Coordinate vendor arrangements (orders, scheduling, attendance lists)
- Ensure proper documentation, filing, and record-keeping
Front Desk & Centre Support
- Manage front desk operations and provide good customer experience for both existing and potential customers.
- Collaborate closely with the Centre Supervisor to ensure seamless daily operations of the centre
- Cultivate positive relationships with customers, children and fellow colleagues to foster a supportive and welcoming atmosphere.
Requirements
- Prior experience in education, enrichment, childcare, or customer-facing environments
- Comfortable handling both operations and customer engagement
- Strong relationship-building and customer service skills
- Comfortable managing administrative tasks, invoicing, and record-keeping
- Experience using CRM systems
- Strong communication and organisational skills
- Able to multitask and work effectively in a fast-paced centre environment
Working Hours & Compensation
- Work Schedule: 5 days per week
- Working Hours: 7.30am - 12:00pm
