Customer Excellence Specialist (6 months maternity cover)

Job Description

• Process and follow up with day-to-day administrative support on customer order processing and billing all related as well, service providers and internal functions.

• Coordinate with customers via emails and phone, receive requirements from customers and feedback to customers in time and keep tracking. Check and clarify pricing, customer information and job information to ensure billing accuracy.

• Generate billing invoices and shipping documents depending on customs and customer requirements for local and overseas export shipment.

• Process CN (credit notes) and DN (debit notes) requisition for required transactions.

• To communicate with customers and follow up with the advance payments/outstanding payment.

• Monitor local safety stocks and timely reporting with monthly inventory status/ageing report for management decision.

• To support all the internal and external audit for Operations processes and services.

• Perform any other ad-hoc duties as requested.

Job Requirements

• Min Nitec Cert/ Diploma/ Bachelor's degree in related field.

• Min 3 years relevant work experience and collaborative work with overseas suppliers.

• Familiarity in using Microsoft Office (Word & Excel) and Dynamic NAV (ERP) is preferred.

• Able to commit to the full 6-month contract period from 1 Nov 2026 to 30 Apr 2027.

• Singaporean or Permanent Resident Only.

Competencies

• Attention to Detail: Ensure accuracy and precision in processing invoices, payments, and credits to prevent errors and discrepancies.

• Organizational Skills: Manage multiple invoices, payments, and credits in a timely and efficient manner to meet deadlines and reduce delays.

• Analytical Skills: Identify and resolve discrepancies, errors, and inconsistencies in invoices, payments, and credits to ensure accurate financial records.