Key Responsibilities:
- Support and understand customer key solutions, workloads, and priorities on Azure, including trend analysis, proactive monitoring, and event planning
- Own project-level Azure issues and drive them toward resolution, ensuring support and engineering readiness for key milestones
- Lead Azure support efforts to quickly mitigate issues impacting critical workloads, providing timely updates in a 24x7x365 global support environment
- Manage a subset of customer support cases end-to-end, delivering an exceptional customer experience
- Produce high-quality Root Cause Analysis (RCA) to prevent recurrence of reported issues
- Advocate and provide product feedback and feature requests to address customer pain points and enhance Azure resilience
- Continuously develop Azure technical skills and knowledge
Requirements:
- Engineer: Minimum 2 years of IT experience supporting and troubleshooting enterprise-level, mission-critical applications, resolving highly complex issues
- Lead: Minimum 5 years of relevant experience
- Automation / Programming Languages: Python, C#, PowerShell, Open Source
- Cloud Domains: Core IaaS, Data Platform and Big Data, Azure PaaS Services, Identity and Authentication
- Certifications: AZ-900 or equivalent
Work Location: Tampines
(EA Reg No: 20C0312)
Please email a copy of your detailed resume to [Confidential Information] for immediate processing.
Only shortlisted candidates will be notified.
