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Customer Engineer

5-7 Years
  • Posted 5 hours ago
  • Be among the first 10 applicants

Job Description

Working Location: Loyang

Working timing: Monday to Friday, 7:30am - 4:35pm

Responsibilities

  • Provide technical and AOG support to airlines and military operators.
  • Interface with Field Support Managers, Customer First Centre (Technical Help Desk) and operators through daily AOG meetings.
  • Part of the Programs team for event resolution, screen team meeting, service difficulty reporting, reliability monitoring, and campaigns.
  • Lead and provide support on field escape containment.
  • Review and draft technical publications, special instructions and service bulletins.
  • Able to provide after normal work hours support to urgent field events as required.

Requirements

  • Bachelor's degree in Engineering or equivalent.
  • Minimum 5 years experience in aero engine aftermarket role.
  • Expert level understanding of gas turbine engine operation and maintenance.
  • Demonstrated leadership skills with the ability to negotiate with and influence others to drive actions to closure.
  • Possess high degree of initiative and judgment in analysis of service and engineering data and translate into action plans and strategy.
  • Customer focused and proven customer relationship management skills.
  • Possess excellent communication skills and strong business acumen.
  • Database management and metrics reporting skills, statistical analysis.
  • Project management skills
  • Team player, who is motivated, self-driven, flexible and agile

More Info

Job Type:
Industry:
Employment Type:

Job ID: 152372263

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