Customer Engineer

Working Location: Loyang
Working timing: Monday to Friday, 7:30am - 4:35pm

Responsibilities:

• Provide technical and AOG support to airlines and military operators.
• Interface with Field Support Managers, Customer First Centre (Technical Help Desk) and operators through daily AOG meetings.
• Part of the Programs team for event resolution, screen team meeting, service difficulty reporting, reliability monitoring, and campaigns.
• Lead and provide support on field escape containment.
• Review and draft technical publications, special instructions and service bulletins.
• Able to provide after normal work hours support to urgent field events as required.

Requirements:

• Bachelor's degree in Engineering or equivalent.
• Minimum 5 years experience in aero engine aftermarket role.
• Expert level understanding of gas turbine engine operation and maintenance.
• Demonstrated leadership skills with the ability to negotiate with and influence others to drive actions to closure.
• Possess high degree of initiative and judgment in analysis of service and engineering data and translate into action plans and strategy.
• Customer focused and proven customer relationship management skills.
• Possess excellent communication skills and strong business acumen.
• Database management and metrics reporting skills, statistical analysis.
• Project management skills
• Team player, who is motivated, self-driven, flexible and agile