Job Description
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 750,000 people serving clients in more than 120 countries. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.
Key Responsibilities:
Develop deep knowledge within a complex product group.
Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.
Own tasks end-to-end until they are assigned to specialist.
Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
Partner with product support group specialists to determine solutions to advertising bugs and product confusion
Facilitate a high-end customer experience related to support for advertising bugs
Mentor team members and own product support areas
Identify areas of improvement in the existing process
Qualifications:
Diploma holder
Fresh grad or minimum of 1 year of experience Customer Service/Call Centre
Excellent oral and written communication skills required.
Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
Aptitude to support sophisticated products.
Ability to overcome a product learning curve.
Ability to think critically and problem seek.
Ability to work in teams.
Proficient in English
Proficient with using computers
Able to work on Shifting schedule AM shift 7AM to 4PM and PM shift 11AM to 8PM
With weekend work rotating monthly according to client demands
Fixed Term 1 year contract with high potential of renewal
