- Receive, investigate, and resolve customer complaints related to banking services, credit cards, and compliance.
- Act as the main contact for escalated complaints, ensuring timely and effective resolution.
Customer Engagement:
- Communicate with customers via phone, email, and in-person to understand concerns and provide solutions.
- Maintain professionalism and empathy in handling difficult situations.
Analysis & Reporting:
- Prepare reports on complaint trends, issue analysis, and resolution outcomes.
- Identify recurring issues and recommend improvements to enhance customer satisfaction.
Collaboration:
- Work with internal teams (compliance, operations, customer service) to address systemic issues.
- Liaise with external stakeholders and regulatory bodies to ensure compliance and effective resolution.
Continuous Improvement:
- Contribute to developing policies and procedures to improve complaint handling.
- Stay updated on industry best practices and regulatory changes.
Interested applicants may email resume to [Confidential Information]
Chooi Kelly (CEI Registration No: R25136207)
Recruit Express Pte Ltd (EA: 99C4599)
We regret only shortlisted candidates will be contacted
