About WhiteCrow
We are global talent research, insight and pipelining specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client's in-house research.
About our client
Our Client operates in the Cosmetics Industry, with its headquarters rooted strongly in France. It has its branches spread to more than 150 countries, providing employment to more than 85,000 people all over the world. They fall in the 50 Most Innovative Companies in the World. Their core business is to provide tailor made beauty to their clients. They have the advantage of having Diverse and Globalized product lines.
As a Customer Care Lead, you will be responsible for...
- Ensuring the smooth execution of the order-to-cash cycle in full conformity with the Supply Chain Management Standards of the Group (i.e. on order processing, sales terms and conditions, etc.)
- Ensuring the execution of the credit policy defined with the Finance and Controlling team.
- Developing and maintaining high level of collaboration with our clients especially on flow optimization, data exchanges, shared KPIs and resolution on customer complaints.
- Collaborating closely with Commercial team to align distribution strategies meeting the sales and marketing objectives.
- Ensuring compliance with all regulations and company policies related to distribution management and logistics.
- Being or managing within the team, the Local Business Owner who will be the main contact representing LID South Asia Customer Care on process and system improvements.
- Sharing and implementing best practices from the Supply Chain community that could help in continuous improvement.
What you already have...
- 4-5 years of similar experience preferably in Distributor management.
- Strong operational excellence, agility and customer orientation to foster a demand-driven supply chain with service as a priority
- Ability to optimize information, physical and financial flows along the whole Supply Chain
- Good analytical skills and expertise to leverage business data to anticipate business activities, act proactively and implement continuous improvement
- Strong leadership and influential skills
- Good communication skills and sensitivity to business
- Ability to balance long term strategic customer service direction with the day-to-day operational challenges and requirements
- Cultural awareness of regional stakeholders
- Proficient Excel skills, hands on experience with SAP system is required
