Customer Care Executive

COMPANY OVERVIEW

JOB RESPONSIBILITIES

• Respond to customer enquiries through email and other communication channels.

• Process customer refund requests accurately and promptly.

• Handle customer support and administrative duties.

• Manage customer feedback and complaints professionally.

• Ensure timely resolution of customer cases while maintaining service quality standards.

• Take ownership of customer issues and follow through until completion.

• Support urgent customer matters when required, including occasional weekend assistance.

• Maintain accurate records and documentation of customer interactions.

JOB REQUIREMENTS

• Previous experience in customer service, customer support, administration, contact centre, or related functions is preferred.

• Strong written communication skills.

• Ability to manage customer complaints professionally and remain calm under pressure.

• Comfortable handling administrative and process-driven tasks.

• Self-motivated with the ability to work independently.

• Strong sense of ownership and responsibility when managing customer issues.

• Willing to provide occasional support outside normal working hours when necessary.

Working Location: Singapore

Ng Siew Thien (R22107842)

JAC Recruitment Pte. Ltd. (90C3026)

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