Customer Assurance Operations Officer - Operations, MariBank
Job Description
Job Description
- Independently conduct end-to-end reviews of customer complaints, ensuring all assessments are fair, objective, and aligned with regulatory standards
- Identify root causes of issues through investigation
- Draft and deliver clear, professional, and timely formal responses to customers regarding their case outcomes
- Partner with different teams regarding the investigation and handling of customer complaints and sharing insights from customer feedback
- Recommend policy or process changes based on complaint trends and feedback
- Drive initiatives that enhance the overall customer experience
- Possess Bachelor's Degree or equivalent
- Prior experience with customer service and/or dispute handling in the banking/financial services sector is preferred
- Excellent verbal and written communication skills
- Ability to multi-task, prioritise and manage time effectively
- Strong analytical and problem solving ability as well as stakeholder management skills
- Good working knowledge of MS Office (Excel, Word)
More Info
About Company
Skills:
Excel, Ms Office, Word, Dispute handling, Customer service
Skills:
Aml, Excel, Ms Office, Word, CFT