Cross Technology Managed Services Engineer (L3) Cisco CCNP

Responsibilities:

. Provide Level 2/3 IT network security operations support

. Respond to incident calls and ensure the SLA to our clients is met

. Perform changes to the network in-line with the organization's ChangeManagement processes

. Ensure compliance to policies, processes and standards, both internal andclients organization

. Prepare network analysis reports, including findings with analysis

. Participate in regular operations review meetings, including operationalissues, tickets review etc

. Participate in projects/activities to support improvement initiatives

. Conduct proper handover from the project team to operations after commissioningof projects.

. Conduct internal training and/or knowledge transfer to team.

. Update operations documentation (technical, CMDB, etc).

Requirements:

. At least 5 years of experience providing network operational and administrationsupporting Cisco products (Routers / Switches/WLAN)

. Diploma or Degree in Engineering, IT or its related field.

. Minimum Cisco CCNP certification

. In-depth knowledge of network routing and switching technologies and protocols

. Knowledge of network security, load balancing and optimizationtechnologies

. Experience working with Cisco network, Bluecoat Proxy, F5 Load Balancer, PaloAlto/Checkpoint/Fortinet firewall and Splunk is preferred.

. Ability to work in a multi-cultural team

. Good communication skills both written and verbal.

. Ability to prioritise work & multitask

. Analytical and possess good troubleshooting skills.

. Willing to work in extended hours and perform standby duty after office hour