CRM Support Specialist

Company Overview

ESET provides cutting-edge digital security to prevent attacks before they happen. By combining the power of AI and human expertise, ESET stays ahead of known and emerging cyberthreats - securing businesses, critical infrastructure, and individuals. Whether it's endpoint, cloud or mobile protection, our AI-native, cloud-first solutions and services remain highly effective and easy to use. Driven by science, ESET technology includes robust detection and response, ultra-secure encryption, and multifactor authentication. With 24/7 real-time defense and strong local support, we keep users safe and businesses running without interruption. An ever-evolving digital landscape demands a progressive, evidence-based approach to security. ESET is committed to world-class scientific research and powerful threat intelligence, backed by R&D centers and a strong global partner network.

ESET's global headquarters are in Bratislava, Slovakia, supporting its worldwide operations. The Asia-Pacific (APAC) region is managed from ESET's regional headquarters in Singapore, with local offices in Tokyo, Sydney, and the SAARC region and is represented by an extensive global partner network.

Get to know us better - , , , , General Position Overview

In APAC, our fast-growing, multicultural team spans Singapore, India, and Australia-working together across time zones to support customers and colleagues with resilience, integrity, and innovation.
We are now looking for a Systems Support Specialist to join our APAC team. This role is perfect for someone who enjoys solving problems, supporting internal users, and working with business systems (including CRM/Salesforce).

Job Description
Daily Support & User Engagement

• Provide first-line and second-line support for business systems through tickets, walk-ups, and virtual channels
• Communicate with end-users to clarify incidents and requests, ensuring timely and accurate resolution
• Investigate, troubleshoot, and resolve system incidents and user queries

CRM & Systems Operations

• Support CRM administration (Salesforce experience is a plus)
• Assist in reviewing, testing, and validating new or modified business systems
• Develop test data, evaluate results, and provide structured feedback

Documentation & Process Improvement

• Create, maintain, and distribute user manuals, guides, and support documentation
• Maintain and enhance system support processes and knowledge bases
• Monitor and report on incident trends to help improve service quality

Requirements

• Bachelor's degree in Information Systems or a related field
• 2 years of experience in business systems support or application support
• Experience with Salesforce or CEM platform would be advantageous
• Fluent in business English
• Strong time management and ability to prioritize in a multi-country environment
• Comfortable working in cross-functional, multicultural teams
• Reliable, detail-oriented, proactive, and willing to learn