CRM Senior Technical Consultant

Responsibilities

. Primarily responsible for requirements gathering including:

. Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer

. Presenting to management for review, and making changes as required

. Onsite support

. Architect and develop custom CRM solutions using CRM SDK, C#, and .Net

. Having very good understanding on Mailbox set up and Server Side Synchronization.

. Very good exposure to CRM Security Roles and Team setup.

. Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.

. Provide technical guidance to team members

. Preparing the training itinerary and materials and delivering training to end users

. Executing cutover procedures at MS Dynamics CRM deployment as identified

. Following guidelines and checklists developed for deployment

. Adhering to timelines

. Assisting with the preparation of the project status report, project timeline and project budget

. Providing go live and post-implementation support

. Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required

. Design, build, and maintain efficient, reusable, and reliable code

. Ensure the best possible performance, quality, and responsiveness of applications

. Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues

. Maintain code quality and version

. Validate system performance by developing and conducting test scripts completing bug fixes

. Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested

. Manage customer relationship through answering questions, resolving concerns and issues

. Manage service delivery as per the SLA (Service Level Agreement) with the customers

Requirements

. Degree in Computer Science or Engineering or equivalent work experience

. At least 6 years relevant working experience with strong knowledge of Dynamic 365 on premise and Dynamics 365 Online

. At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.

. At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.

. Proficient in C#, with a strong understanding of object-oriented programming

. Experienced in Webservice development like SOAP or REST protocol.

. Proficient in setting up and configuring Microsoft IIS (Internet Information Server)

. Proficient in code versioning tools such as TFS (Team Foundation Server)

. Willing to work in implementation and maintenance projects

. Ability to work in both SDLC waterfall and Agile projects

Licence no: 12C6060