CRM Intern

Position

Join the Client Marketing team at Dior and gain hands-on exposure to CRM and clienteling. If you are analytical, detail-oriented, and passionate about client experience and the evolving role of CRM in luxury retail, we invite you to apply to our CRM Internship from January to June 2027!

Job responsibilities

CRM Operational Support

• Maintain the regional client communication calendar across newsletters, digital editions, clienteling assets and campaigns
• Support the rollout and adoption of CRM tools across markets through the CRM Community
• Animate the CRM Community with best practice sharing and regular clienteling updates
• Consolidate feedback on clienteling SOPs, CRM tools and technical pain points
• Support the tracking and analysis of client KPIs where needed
  
  

Gifting, Treatment & Experiences

• Reguarly consolidate competitor insights on client treatment across the region
• Coordinate client gifting from ordering to fulfilment and feedback reporting
• Support efficient management of gifting inventory and track usage and fulfilment across markets
• Assist in tracking and reporting on region's gifting and client experiences
• Support Private Client initiatives where relevant
  
  

Profile

• Bachelor's students or graduates preferred (ideally in Marketing, Business Administration, Communications, or related disciplines)
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Familiarity with CRM platforms or data analytics tools is a strong plus
• Excellent organizational skills with high attention to detail
• Strong interpersonal communication skills, including ability to engage diverse counterparts inside and outside the organisation