CRM Executive

Be the driving force behind meaningful customer engagement.

At The Hour Glass, our CRM platform plays a vital role in delivering exceptional customer experiences and supporting business growth across the region. We are looking for a proactive and service-oriented CRM Executive to join our Digital Technology Services (DTS) team and help optimise the systems that connect our business with our customers.

In this role, you will support the day-to-day operations, administration, and continuous improvement of our CRM platform while partnering closely with business users, affiliates, vendors, and internal technology teams. You'll also gain regional exposure by supporting users across The Hour Glass Group.

What You'll Do

• Provide application support and troubleshoot CRM-related issues for users across the region
• Administer CRM user accounts, roles, permissions, and system configurations
• Monitor system performance and coordinate with vendors to resolve incidents and implement enhancements
• Gather business requirements and support continuous improvement initiatives to enhance CRM adoption and user experience
• Prepare and execute system testing (SIT/UAT) for new features, enhancements, and releases
• Develop user guides, training materials, and conduct CRM training sessions
• Monitor data quality and support reporting, dashboards, and data maintenance activities
• Collaborate with business stakeholders, affiliates, and vendors to ensure effective CRM support and delivery

What We're Looking For

• Diploma or Degree in Business, Marketing, Information Technology, or a related discipline
• 3–5 years of experience supporting CRM systems or enterprise business applications
• Hands-on experience with platforms such as SugarCRM, Salesforce, Microsoft Dynamics, HubSpot, or similar
• Experience providing application support, user training, and working with business stakeholders
• Understanding of CRM processes, customer lifecycle management, and system testing (SIT/UAT)
• Familiarity with SQL, APIs, ERP systems, or CRM administration will be an advantage
• Proficient in Microsoft Excel and reporting tools

Who You Are

• Customer-focused with a passion for delivering excellent user support
• Strong communicator who enjoys working with people across different teams and markets
• Analytical, detail-oriented, and organised with strong problem-solving skills
• Self-driven, adaptable, and able to manage multiple priorities in a fast-paced environment
• A collaborative team player who is always looking for ways to improve systems and processes

Why Join Us

• Support a regional CRM platform used across multiple markets in Asia-Pacific
• Work with cross-functional teams to deliver technology solutions that enhance customer engagement
• Gain exposure to regional operations and digital transformation initiatives
• Be part of a collaborative team that values innovation, continuous improvement, and professional growth

If you enjoy combining technology, business collaboration, and customer-centric thinking to improve user experiences, we'd love to hear from you.