CRM Engineer

Role Mission:

The CRM Engineer designs, builds, and operates StarHubs core Customer Relationship Management (CRM) and Order Management (OM) platforms that power customer onboarding, sales journeys, and fulfilment for the Consumer Business. The role focuses on delivering scalable, resilient, and highperformance platforms that enable rapid product launches and seamless endtoend customer experiences. Operating within a DevOps model, the engineer ensures production reliability through automation, observability, and continuous delivery, driving the modernization of CRM/OM capabilities on cloudnative platforms and supporting operational excellence.

Responsibilities:

• Design and develop backend services supporting Customer Management, Product Catalogue, Campaigns, Order Management (OM), and Revenue/Billing integration

• Developand enhance workflow-driven processes for end-to-end order lifecycle orchestration (e.g.validation, provisioning, billing setup)

• Build secure, scalable REST APIs for integration with billing, provisioning/OSS systems, digital channels, and external partners

• Ensure API contract stability, versioning, and backward compatibility

• Write andoptimizecomplex SQL (PostgreSQL/Oracle) to support high-volume transactions and ensure data consistency across order and billing flows

• Participate in on-call rotations and incident response,perform root cause analysis, and implement fixes.

• Operate andmaintainservices on Kubernetes (EKS), including deployment, scaling, and troubleshooting

• Contribute to CI/CD pipelines and support automated releases

• Implement monitoring and alerting using tools such as Splunk, Prometheus, Grafana, and CloudWatchensuringplatform availability and performance

• Produce technical design documentation and integration specifications

• Participate in code reviews and drive continuous improvement in engineering practices

• Collaborate with cross-functional teams including ProductOwners, QA,DevOps, andexternal vendors

Qualifications:

• Bachelors degree in computer science, software engineering, or related field.

• Minimum4+ yearsofexperience insoftwareengineeringpreferably inCRM, BSS, or enterprise platforms

• ProficiencywithJava, Spring Boot,REST API development, microservices and distributed systemsarchitecture

• SQLexpertiseinPostgreSQLand/orOracleincludingperformance tuning anddatabaseadministration

• Working experience withKubernetes and cloud environments, preferablyAWS

• Proven experience working in Agile/Scrum teamsideallywithintelecom BSS/OSSdomains such ase.g.CRM, billing, order management

• Experience withworkflow-driven systemsandorchestration engines

Preferred Certifications

• Certified Kubernetes Administrator (CKA) or Certified Kubernetes Application Developer (CKAD)

• AWS Certified Solutions Architect (Associate or Professional)