CRM Data Analyst

We are seeking a detail-oriented CRM Data Analyst to manage, analyze, and interpret customer relationship management data. The ideal candidate will help improve customer engagement, identify business trends, and support data-driven decision-making.

Key Responsibilities:

* Analyze CRM data to identify customer behavior and business trends.

* Maintain and update customer databases.

* Generate reports and dashboards to track KPIs.

* Monitor customer acquisition, retention, and conversion rates.

* Identify data inconsistencies and improve data quality.

* Work with sales and marketing teams to improve CRM performance.

* Provide actionable insights to management.

Requirements:

* Bachelor's degree in Business Analytics, IT, Statistics, or a related field.

* Experience with CRM platforms such as Salesforce, HubSpot, or Zoho.

* Strong Excel and data analysis skills.

* Knowledge of Power BI or Tableau.

* Strong analytical and problem-solving abilities.