Job Responsibilities
- Support CRM and customer experience initiatives to improve customer engagement and satisfaction.
- Manage customer feedback, complaints, survey results, and escalated cases, ensuring timely follow-up and closure.
- Monitor customer satisfaction performance and identify areas for service improvement.
- Conduct regular checks on customer touchpoints to ensure service standards are maintained.
- Coordinate customer loyalty and ownership benefit programs, including partner submissions and new partnership opportunities.
- Execute CRM campaigns and activities across sales and aftersales functions for multiple brands.
- Maintain CRM system accuracy, ensure proper data management, and generate reports for business insights.
- Manage customer communication channels, including email enquiries and feedback handling.
- Prepare weekly and monthly reports on customer service levels, feedback trends, and performance metrics.
- Work with internal stakeholders to improve customer-related processes, workflows, and system usage.
- Support customer service initiatives, events, administrative tasks, and ad hoc duties as assigned.
Interested applicants may email resume to [Confidential Information]
Chooi Kelly (CEI Registration No: R25136207)
Recruit Express Pte Ltd (EA: 99C4599)
We regret only shortlisted candidates will be contacted
