Credit Control Assistant (6-month contract)

About the Role

The Credit Control Assistant (6-month contract) is a hands-on operational contributor within DKSH's Finance - Credit Control team in Singapore, responsible for supporting Accounts Receivable (AR) follow-up activities. This role is central to ensuring the timely circulation of Statements of Account, submission of invoices through customer portals, and effective coordination of disputes and outstanding documents to reduce backlog and improve collection outcomes.

Candidates with no experience are welcome to apply.

What You Will Deliver

• Prepare and send Statements of Account to customers based on the assigned follow-up list, ensuring timely and accurate distribution
• Follow up with customers on outstanding invoices, missing documents, payment status, and required supporting details to drive timely resolution
• Maintain proper tracking of follow-up status, customer responses, pending actions, and next follow-up dates to ensure full visibility and accountability
• Escalate unresolved or delayed customer responses to the Credit Control team where further action is required
• Assist with submission of invoices and supporting documents through customers online portals, monitoring submission status and following up on rejected, pending, or incomplete submissions
• Coordinate with internal teams to retrieve missing invoices, delivery documents, purchase orders, or other supporting documents required by customers for successful portal submissions
• Ensure submission records are properly updated to maintain a complete tracking and audit trail
• Assist in identifying and tracking customer disputes, short payments, rejected invoices, and portal-related issues, ensuring they are followed up in a timely manner
• Liaise with relevant internal stakeholders including Customer Service, Sales, Business Units, Supply Chain, and Finance to obtain clarification or supporting documents required for dispute resolution
• Escalate recurring or long-outstanding issues to the Credit Control team for further review and action
• Support AR housekeeping activities including updating collection trackers, follow-up logs, and customer status reports to maintain operational accuracy
• Assist in reconciling customer balances and preparing ageing, collection, or invoice submission status updates as required
• Administrative duties and coordination tasks as required

What You Bring

• Diploma, Nitec, or Higher Nitec in Accounting, Finance, Business Administration, or a related discipline
• Prior experience in Accounts Receivable, Credit Control, Billing, Customer Service, or Finance Operations is an advantage
• SAP experience is an advantage
• Proficiency in Microsoft Excel, particularly Pivot Tables and VLOOKUP, to manage listings, trackers, and status reports effectively
• Basic understanding of Accounts Receivable and invoice follow-up processes
• Good tracking and follow-up discipline with the ability to manage multiple items concurrently and maintain accurate records
• Comfortable with customer follow-up via email and phone, communicating clearly and professionally at all times
• Able to work effectively with internal stakeholders to resolve invoice, payment, and dispute-related matters
• Detail-oriented and responsible, with a willingness to perform hands-on operational follow-up work
• Organised, responsive, and accountable in managing assigned tasks with minimal supervision
• Able to work independently with guidance and escalate issues appropriately when required
• Willing to learn and support the team during peak workload or transition periods

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Finance.