We are partnering with a FMCG manufacturer to hire a Credit Analyst to support customer account management and end-to-end order operations across the APAC region. This is a hands-on role within a collaborative finance team, offering exposure to Order-to-Cash (OTC) processes, cross-functional stakeholder management, and opportunities to contribute to process improvements within a dynamic business environment.
Responsibilities
- Manage the end-to-end order management process, ensuring customer orders are processed accurately and in accordance with established service levels
- Act as the primary point of contact for order-related enquiries, working closely with customers and internal stakeholders to resolve issues promptly
- Monitor customer accounts, follow up on outstanding balances, and support collection activities to ensure timely payment
- Assist with credit control activities, including monitoring customer credit exposure, escalating overdue accounts, and supporting credit risk management
- Maintain accurate customer master data, order transactions, and account information within the ERP system (Dynamic 365) to ensure data integrity
- Perform account reconciliations, investigate discrepancies, and support the resolution of billing and payment issues
- Prepare operational reports, customer account analysis, and ad hoc reporting to support business decision-making
- Partner with cross functional teams to improve operational efficiency, strengthen processes, and support business growth initiatives
Requirements
- 3-5 years of experience in accounts receivable, credit control, order management, customer operations, or Order-to-Cash (OTC) functions
- Exposure to ERP systems such as Microsoft Dynamics 365 or similar platforms
- Strong Excel skills with the ability to analyse operational and transactional data
- Excellent organisational skills with the ability to manage multiple priorities in a fast-paced environment
- Strong communication and stakeholder management skills, with the ability to work effectively across functions and with external customers
- Detail-oriented, customer-focused, and proactive, with a strong sense of accountability and ownership
To apply
Please submit your resume (in MS Word format) to Michelle Ng at [Confidential Information], quoting the job title and reference number MI36071.
We regret that only successfully shortlisted applicants will be contacted.
Licence No: 16S8060
Registration No: R25141832
