Job Description & Requirements
Description:
- Monitor training effectiveness of programmes delivered
- Perform training administration duties and maintain training records
- Maintain and develop internal support to achieve service quality standards
- Accompany evaluations with meaningful and constructive feedback
- Analyze service metrics to identify service gaps and call for improvement
- Monitor and evaluate customer service performance on front liner and team level to induce excellence service standard
- Maintain library of training resources and aids
- Actively support and recommend continuous improvement pertaining to training processes
- Contribute to the team culture in a positive manner
Requirements:
. Strong working knowledge in Microsoft Office
. Must hold DACE,ACTA/ACLP
. Good knowledge in WSQ frameworks
. Ability to work within deadlines
. Demonstrate strong instructional writing skills
