Job Responsibilities:
1. Quotation & Contract Administration
- Prepare and issue quotations for contract and ad-hoc services accurately and within required timelines
- Ensure quotations align with client purchase orders (POs), agreed pricing, and defined service scope
- Create and maintain contract orders for billing based on approved quotations and agreements
- Maintain accurate records of quotations and contracts to support billing and audit requirements
2. Billing Coordination & Client Submissions
- Consolidate and verify supporting documents (e.g. service reports, POs, quotations) for billing and client submission
- Prepare service reports in accordance with contractual requirements
- Ensure all billing and client submissions are accurate and completed within required timelines
3. Client & Account Management
- Act as the primary point of contact for client queries, ensuring timely and professional responses
- Maintain effective client communication to support service delivery and issue resolution
- Monitor and follow up on client requirements to ensure commitments are met
4. Operations & Administrative Coordination
- Liaise with Operations teams to obtain required information for quotations and service execution
- Coordinate manpower deployment for special events and services
- Provide administrative support to ensure smooth operational processes
- Respond to internal queries and coordinate across departments to maintain workflow continuity
- Work closely with Operations, Human Resource, Finance, Procurement, Technology, and Safety teams to ensure alignment
Job Requirements:
- Minimum GCE O Level, NITEC, or Diploma in Business Administration, or a related field.
- A Diploma or Degree in Business, Administration, or equivalent is an advantage.
Minimum 1-2 years of experience in an administrative, client servicing, or coordination role. - Experience in contract management, billing, or operations coordination is preferred.
- Prior experience in the facilities management or services industry is an advantage.
Proficient in Microsoft Office applications (Word, Excel, Outlook). - Strong attention to detail with ability to manage multiple tasks and deadlines.
- Good communication and interpersonal skills for clien tand internal stakeholder management.
- Organised, meticulous, and able to work independently as well as in a team.
- Ability to coordinate effectively across multiple departments.
